About Us & More

When I started creating natural skin care products, it wasn’t because I was looking for a hobby or an income stream. It was out of simple necessity.

My son has eczema and I spent hundreds of dollars on skincare products to try and treat his skin. They weren’t working, and I was also concerned with the ingredients in these products. As a result, I started out making all natural body butter, progressed to soap making, and the rest is history.

I quickly realized that I wasn’t the only person looking for high-quality, natural skin care products, so I founded Metanoia By Chikaya  with the push and support of family and friends.

Metanoia By Chikaya also helped on my journey for self discovery. I was being creative while finding a craft that fulfilled my sons needs, my interests and was something I enjoyed doing.

Return Policy:

Because all items are made to order, All sales are final. We do not accept returns or exchanges.

• If a product misbehaves dues to a lack of oversight on our part; a refund will be considered on a conditional basis.

• If product contains an allergen please alert Metanoia By Chikaya directly BEFORE purchase of all allergies to better accommodate. If this is not done so then you relinquish all liability from Metanoia By Chikaya.

• We do not offer refunds or replacements for stolen packages so please ensure your package is delivered to a safe location. We do not do signature confirmations for package delivery.

• We ship all of our packages through USPS and on rare occasions there will be slow delivery. We do not offer refunds for delayed packages.If a package appears to be lost in the mail, we wait 2 weeks from the date of shipping before refunding or sending replacements.

 

Unfortunately, once an order is placed there is no way to cancel.

If product is damaged, open or broken. Please notify us immediately.

During very warm weather, products may soften or even melt in transit as they sit in warm mail trucks, mailboxes or on front porches. Because our products are made with natural oils and butters, slight seepage is normal however we have done everything we can to minimize this. We do not use synthetic stabilizers or waxes. We do not formulate our light and fluffy body butters with any beeswax. As a result, our delicate natural products packaged in glass jars and metal tins are sensitive to temperature changes. Because our whipped butters are handmade, there is some variation in volume between batches. Some batches do not whip as high as others, and thus do not fill the container all the way to the top. This is rare, but it does not mean that you have received less, as the weight of product placed into each container remains consistent. We do not re‐ship melted product because the butter is still effective and usable, even in a melted state.

Whipped Butters: Place it in the refrigerator. The melting will not affect the quality of the whipped butter as a great moisturizer, but the whipped consistency will change. It will become more like a body balm.

Whipping adds tiny air bubbles (just like whipping cream) that increase the size, lighten the density and change the texture, making the butter light and fluffy. If a whipped product melts, the air bubbles are collapsed, so the volume is decreased. So although the jar was filled to the top, if the butter melts, there will be less volume in the container. The container may actually look half full.

We have had customers scoop out the butter and whip it back up with an electric whisk beater. The butter has to be very cold for this to work.

Sugar Scrubs: Place in the refrigerator. As it begins to harden up--give it a stir and place it back in the refrigerator until firm. Again because it is a whipped product, the container will have less volume as the whipped butters melt.

Once a product order is placed you will receive an immediate confirmation email. Please allow 24 hours for your order to fully process. Once processed please allow 7-14 business for an order to be shipped or ready for pick up. Order processing time for special request scents and soap loaves are 14 to 21 business days. After sales, processing times go up to 14 to 21 business days and 21 to 28 business day for special request scents and soap loaves as it is being made with love and quality! All packages are shipped via the United States Postal Service (USPS). We are currently unable to process rush and overnight orders. We DO NOT refund or replace stolen packages so please ensure that your package is delivered to a safe location. We include tracking with every package and once it has been marked delivered by USPS we assume no further responsibility, although we will do our best to correct the situation. If a wrong address is provided and the package is shipped there, customers must pay for re‐shipment. If a wrong address is provided and the package is returned to us, we issue a full refund.

For International Orders- Your shipping rates are a bit pricier, with a longer shipping time Please allow 48 hours to have your order processed. Please allow 2-4 week shipping time as well.

Be mindful if you are purchasing body butters internationally there is a possibility that your product could melt in transit.

Medical Disclaimer:

At Metanoia By Chikaya we believe we provide gentle, healthy and non-irritating products for the skin. However, please read the following disclaimer:

• Content on our website is provided for general informational purposes and should not be considered medical advice. Product information is not intended to diagnose, treat, cure or prevent any disease.

 

• Comments and feedback about product effectiveness are based on customer, staff and family opinions and should not be substituted for medical care.

 

• By purchasing products made by Metanoia By Chikaya you accept the responsibility of consulting a healthcare provider if you have any questions about a particular health condition or any interactions our ingredients may have with medications you may be taking.

 

• Because our products contain Fragrance oil and Essential oils these ingredients may cause sensitivity in susceptible individuals and that Metanoia By Chikaya is not liable for any individual reaction to any particular ingredient. Remember to read our labels and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is always recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs.

 

• If product contains an allergen please alert Metanoia By Chikaya before purchase directly of all allergies to better accommodate. If this is not done so then you relinquish all liability from Metanoia By Chikaya.

 

• Information on this website has not been evaluated or approved by the Food & Drug Administration.

 

• Please avoid contact with eyes and do not eat.

 

General Conditions:

We reserve the right to refuse service to anyone for any reason at any time. 
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. 
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information:

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modificiations to the services and prices:

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing and Account Information:

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.